CustomerHelpUK

ZARA Customer Care No.

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0800 030 4238 (For Customer/WhatsApp Support)

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Return/Refund And Cancellation

  • For any query/complaint, you can contact the customer support team.
  • You can cancel your order within 14 days from the date of delivery.
  • You can return the product within 30 days from the date of delivery.
  • Refund will be processed within 14 days in the original payment method, after the item is received at the warehouse.
  • For more information, please read .

Global Offices Contact Details

Sr No. Location Contact No. Address Fax No.
1 Germany - Hamburg 49 40 30962222 Mönckebergstrasse 11, 20095 Hamburg 49 40 30962240
2 Andorra - Andorra la Vella 376 827340 Av. Meritxell, 91 - 1º, AD500 Andorra la Vella 376 827640
3 Saudi Arabia - Riyadh 966 1 4350000 Al Hokair 1st Floor - Al Ajlan Centre - Olaya Street - P.O.Box 359, 11411 Riyadh 966 1 4357268
4 Argentina - Buenos Aires 54 2320555100 Constituyentes y Soldi - Tortuguitas - Partido de Malvinas, 1667 Buenos Aires 54 2320555109, 174
5 Australia - Sydney +61 2 9376 7600 Suite 12.01, Level 12, 130 Pitt Street, Sydney NSW 2000 +61 2 9376 7648
6 Austria - Vienna 43 1 512791400 Kärntnerstrasse 11, Top 6, 1010 Vienna 43 1 512791433
7 Bahrain - Salmaniya 973 17 246677, 973 17 230088 Pearl Building, 3282 - P.O.Box 2832, Salmaniya 973 17 233301
8 Belgium - Brussels 32 2 2210260 Rue aux Laines 68/72, 1000 Bruxelles -
9 Brazil - São Paulo 55 11 21011900 Alameda Xingu, 350. 24º andar. Alphaville Industrial - Barueri - SP, 06455-030 SÃO PAULO 55 11 21011901
10 Bulgaria - Sofia +359 02 4883510, +359 882 125 534 Floor 5, Business Garden ‘Office X’, 51 Cherni Vrah Blvd, 1407 Sofia -
11 Canada - Montreal (Quebec) 1 514 8681516 1200, McGill College Av. - Suite 1910, H3B 4G7 Montreal (Quebec) 1 514 8681522
12 Chile - Santiago de Chile +562 224329092 Cerro Colorado - 50-30 Off. 502, Santiago de Chile +562 224201080
13 China - Shanghai 86 21 6161 1900 31F, Shanghai Longemont Yes Tower, No. 369 Kaixuan Road, Changning District, 200051 SHANGHAI 86 21 62289051
14 Cyprus - Nicosia 357 2 2761111 20 Arch. Makarios Avenue III - P.O.Box 24715, 1303 Nicosia 357 22760888
15 Colombia - Chía + 571 6672200 Lote Guadalete, vereda Fusca, Km 21 autopista norte, Chía, Colombia 57 1 6693112
16 South Korea - Seoul 822-3413-9800, 822-3413-9807 20th Fl., World Trade Center, 159-1, Samsung-dong, Kangnam-ku, 135-729, SEOUL 822-3413-9899
17 Costa Rica - San José 506 2289163 Edif. Plaza Mundo - Local 5 - 1º planta - San José de Guachipelín - Escazú, San José 506 2288059
18 Croatia - Zagreb +385 1 6396 111 Avenija Dubrovnik 16, 10000 Zagreb -
19 Denmark, Norway, Sweden, Finland +46 8 54522900 Inditex Danmark AS, c/o: ITX Sverige AB, Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden -
20 Ecuador - Quito 0963166600 Av. de Los Shyris N34 y Holanda, Edificio Shyris Center - Piso 7, Quito -
21 El Salvador - San Salvador 503 2453000 C.C. Galerías Pº Gral. Escalón 3700 - Col. Escalón - P.O.Box 800, 17297 San Salvador 503 2454000
22 U.A.E. (Abu- Dhabi) - Dubai +971 4 301 1000 Dubai Holding Group, Suite 242, Emarat Atrium, Sheikh Zayed Road, Dubai, UAE, P.O. Box 42020 +971 4 301 1070
23 United Arab Emirates (Dubai), Oman 971 4 2944244 Deira City Centre - MAF Tower - 3rd Floor - P.O.Box 22700, Dubai 971 4 2944200
24 Slovenia - Ljubljana +386 5 919 0620 Ameriska ulica 8, 1000 Ljubljana +386 5 910 8960
25 United States, Puerto Rico - New York 1 212 3551415 500 Fifth Avenue, Suite 400, 10110 New York 1 212 7541128
26 Estonia, Latvia, Lithuania - Vilnius 370 5 2390808 Ukmerges str, 362, 02244 Vilnius -
27 Philippines - Makati City 632 8908034, 35 6/F Midland Buendia Building - 403 Sen Gil Puyat Avenue, 1200 Makati City 632 8996189
28 France, Monaco - Paris 33 1 55788888 22 Rue Bergère, 75009 Paris 33 1 55788950
29 Finland, Denmark, Norway, Sweden +46 8 54522900 ITX Finland OY, c/o ITX Sverige AB, Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden -
30 Greece - Athens 30 2103243101 13 - 17, 28is Oktovriou Str., 104 32 Athens 30 2103243127
31 Guatemala - Guatemala 502 24294658 18 calle, 2-21 - Zona 10 - Gran Centro Los Próceres, 00-509 Guatemala 502 23328788
32 Holland - Amsterdam 31 20 5305660 Nieuwezijds Voorbugwal, 305, 1012 RM Amsterdam 31 20 5305663
33 China - Hong Kong SAR 852 29563322 Suite 3402-05 - Tower 2 - The Gateway 25 Canton Road - Tsim Sha Tsui - Kowloon, Hong Kong SAR, China 852 29563866
34 Hungary - Budapest 36 1 3270200 Rákóczi út 1-3, 1088 Budapest -
35 India - Haryana +91 124 4973500 Building -9A, 15th Floor, DLF Phase 3, Gurgaon 122002, Haryana +91 124 4973510
36 Indonesia - Jakarta 62 21 5745808 Wisma 46 - Kota BNI - 9th Floor - JI. Jendral - Sudirman Kav. 1, 10220 Jakarta 62 21 5746850
37 Ireland - Dublin 353 1 4070714 5th Floor, Block 5, Harcourt Centre, Harcourt Road, Dublin 2, Ireland 353 1 4070715
38 Iceland - Kopavogur 354 6938000 Hagasmari, 1, 201 Kopavogur 354 5228001
39 Israel - Or Yehuda +972-3-6754231 1 Yoni Netanyahu Street, 60200 Or Yehuda 972 3 6340077
40 Italy - Milan 39 02 8180081 Largo Corsia dei Servi, 3, 20122 Milan 39 02 89152424
41 Japan - Tokyo 03 6415 8061 Fujiwara building 6F, 1-10-11, Ebisu-nishi, Shibuya-Ku, 150-0021 Tokyo 03 6415 8078
42 Jordan - Amman 962 6 5825394 Sweifieh - Alwakalat Street - Zara Building - 1st Floor - P.O.Box 81561, 11180 Amman 962 6 5825397
43 Kuwait - Kuwait 965 264 60 10 Al-Bahar center - Hawally, Tunis Street, Block 61, 1st Floor, Office nº F01 - P.O. 5731, 22068 Kuwait 965 264 60 90
44 Lebanon - Beirut 961 1804888 Ibisa Center 3rd Floor - Rashid Karame Street - P.O.Box 114, 5060 Beirut 961 1801192
45 Luxembourg - Luxembourg 32 2 2210260 Boulevard F.W. Raiffeisen 25, 2411 Luxembourg -
46 Malaysia - Selangor Darul Eshan 603 5123 2668 Lot 691 Kompleks Hamodal 5 - Jalan Lagoon Selatan - Off. Jalan Kewajipan, 47500 Petaling Java - Selangor Darul Eshan 603 5631 2684
47 Malta - B'Kara 356 21 443813 133ª, Naxxar Road, BKR 07 B'Kara 356 21 486564
48 Morocco - Casablanca 212 22 362288 3, rue El Messaoudi, Angle - Bd Massira Al Khadra - Maârif, Casablanca 212 22 362291
49 Mexico - Mexico City 52 55 50782000 C/ Poniente 146, No 730 - Colonia Industrial Vallejo - Deleg. Azcapotzalco, 02300 Mexico D.F. 52 55 50782095
50 Monaco, France - Paris 33 1 55788888 22 Rue Bergère, 75009 PARIS 33 1 55788950
51 Montenegro - Podgorica 00 382 20 414 602 Bulevar Svetog Petra Cetinjskog 120, 1st Floor, 81 000 Podgorica -
52 Norway, Denmark, Sweden, Finland +46 8 54522900 Inditex Norge AS, c/o ITX Sverige AB, Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden -
53 Panama - Panama City +507 3974700 Torre de las Américas, Torre C Piso 12, Panama City -
54 Poland - Warsaw 48 22 5965150 Varso Tower, ul. Chmielna 69, 00-801 Warsaw -
55 Portugal - Lisbon 351 21 3183900 Av. Fontes Pereira de Melo, 49 2º izquierda, 1050-120 Lisbon 351 21 3183950
56 Puerto Rico, United States - New York 1 212 3551415 500 Fifth Avenue, Suite 400, 10110 New York 1 212 7541128
57 Qatar - Doha 974 435 4880 Al Mansoura - Handasa Street - Sultan Haman Building, 3rd Floor - P.O.Box 55349, DOHA 974 435 5045
58 United Kingdom - London 44 20 78514300 Lumina House, 89 New Bond Street, London, W1S 1DA 44 20 78514301
59 Czech Republic - Prague 420 224 239 873 Rybná 682/14, 11000 Prague 1 42 02 24239860
60 Dominican Republic - Santo Domingo 1 809 6890166, 1 809 6890167 Felipe Vicini Perdomo, 53 - Villa Consuelo, SANTO Domingo 1 809 6850007
61 Romania - Bucharest - Globalworth Tower, etajul 9, Str. Barbu Vacarescu 201, sector 2, 020276 031 730 9272
62 Serbia - Belgrade 00 381 11 202 3400 Knez Mihailova 11 - 15, 7. Floor, 11000 BELGRADE 00 381 11 202 3431
63 Singapore - Singapore 65 67466555 190 MacPherson Road - Wisma Gulab, 02-00 - Singapore, Singapore 65 68404342
64 South Africa - Johannesburg +27 11 302 1500 Level 19, Sandton City Office Tower 1, Sandton City, 2146 South Africa +27 11 302 1099
65 Sweden, Norway, Denmark, Finland - Stockholm +46 8 54522900 ITX Sverige AB, Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden -
66 Switzerland - Fribourg +41 26 350 16 60 Rue Louis d'Affry 6, 1700 Fribourg +41 26 350 16 61
67 China - Taiwan Taipei 02 2778 2111 Suite 3, Floor 9, Number 88, Tunhua North Road. Taipei City, Taiwan, China 02 2778 5018
68 Thailand - Bangkok 662 6461388 999/9, The Off. at Central World Building, Unit Nº 1908, 19th Floor - Rama 1 Road - Pathumwan, 10330 Bangkok 662 6461390
69 Tunisia - Ariana 216 70836209 Complexe Administrative - 1er Étage - C.C. Tunis City, 2032 ARIANA 216 71836250
70 Turkey - Istanbul 90 212 386 81 00 MM PLAZA : Nispetiye Mah. Aytar Cad., Başlık Sokak No:3 Kat :4, 34340 Levent - Istanbul 90 212 280 74 91
71 Ukraine - Kiev +38 044 495 88 01 Chervonoarmyiskaya str, 77, 03150 Kiev +38 044 495 88 02
72 Uruguay - Montevideo 598 2 6289017 Luis Alberto Herrera, 1290 - Local 400, 11300 Montevideo 598 2 9019917
73 Venezuela - Caracas 58 212 2114101 Elice, Edif. Gelomaca - piso 7º - Chacao, 1060 D.F. Caracas 58 212 2622043, 2662759, 3711, 94

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ITX UK Limited
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