Website
Install App
Contact Number
0345 301 4455
(For Customer Support)
International Numbers
+44 345 301 4455
(For International Customer Support)
IVRS Menu: 0345 301 4455
- Press 1: To talk about pay monthly
- Press 2: To talk about essentials
- Press 3: For pay as you go
Quick Links
Customer Support Through Tesco Mobile App
- Step 1: Open Tesco Mobile app and log in to your account.
- Step 2: Tap the "Menu" icon in the top corner of the screen
- Step 3: Tap Help & Support / Contact Us from the app menu.
- Step 4: Choose your issue category & select the specific problem.
Important Contact Details
| Sr No. | Service | Contact No. | Timings |
|---|---|---|---|
| 1 | For Sales & Upgrades | 0800 030 4030, 4422 (From a Tesco Mobile) | Mon-Fri, 8am-9pm, Sat, 8am-8pm, Sun, 10am-6pm |
| 2 | For Pay As You Go Returns (Online Orders) | 0800 323 4060 | Mon-Fri, 8am-11pm, Sat, 8am-8pm, Sun, 10am-6pm |
| 3 | Insurance Claims | 0345 030 3290 | 24x7 |
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 0345 301 4455, 4455 (From Tesco Mobile)
Timings: Mon-Fri, 8am-9pm, Sat, 8am-8pm, Sun, 10am-6pm
Level 2:
- If your complaint remains unresolved after 6 weeks or you receive a deadlock letter, you may contact the . Communication Ombudsman at the details given below:
Contact No.: 0330 440 1614
Address: Communications Ombudsman
PO Box 730 Warrington WA4 6WU
Return And Cancellation
- For any query/complaint, you can contact the customer support team.
- You can cancel/return your product within 14 days.
- Warranty can be claimed as per company's terms & conditions .
- For more information, please read .
Address
Tesco Mobile
PO Box 710
Darlington
DL1 9JU
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