Website
Install App
Contact Number
0345 730 2011
(For Customer Support)
International Numbers
+44 345 730 2011
(For International Support)
+44 179 365 6789
(For International Support)
IVRS Menu: 0345 730 2011
- Press 1: For current account, credit card and internet banking enquiries
- Press 1: For current account or internet banking
- Press 2: For credit cards
- Press 2: For existing savings
- Press 3: For personal loan
- Press 1: For payments related query
- Press 2: To apply for a new loan
- Press 3: To help with an existing loan
- Press 4: For Mortgages
- Press 1: If you have already submitted an application
- Press 2: For a new mortgages
- Press 3: To switch to a new deal
- Press 4: To add or remove a borrower
- Press 5: For other queries
- Press 5: For existing insurance policies
- Press 1: For home insurance
- Press 2: For mortgage payment protection queries
- Press 3: For travel insurance
Quick Links
Important Contact Details
| Sr No. | Service | UK Contact No. | Outside UK No. | Timings |
|---|---|---|---|---|
| Lost or stolen cards | ||||
| 1 | Report a lost or stolen FlexAccount, FlexOne, FlexStudent, FlexGraduate, FlexBasic card | 0800 055 66 22 | +44 1793 65 67 89 | Mon-Sun, 24/7 |
| 2 | Report a lost or stolen FlexDirect card | 0800 055 66 22 | +44 1793 65 67 89 | Mon-Sun, 24/7 |
| 3 | Report a lost or stolen FlexPlus card | 0800 11 88 55 | +44 1793 54 12 00 | Mon-Sun, 24/7 |
| 4 | Report a lost or stolen credit card | 0800 055 66 22 | +44 2476 43 89 96 | Mon-Sun, 24/7 |
| 5 | Report lost savings cards or certificates | 0800 055 66 22 | +44 1793 65 67 89 | Mon-Sun, 24/7 |
| Current Accounts | ||||
| 6 | Breakdown Assistance (FlexPlus) | 0330 159 1959, 01514 94 1260 (Textphone) | +44 330 159 1958 | Mon-Sun, 24/7 |
| 7 | Call FlexPlus emergency assistance | 01603 60 51 59 | +44 1603 60 51 59 | Mon-Sun, 24/7 |
| 8 | Report fraud immediately | 0800 055 66 22 | Current account fraud: +44 1793 65 67 89, Credit card fraud: +44 2476 43 89 97 |
Mon-Sun, 24/7 |
| 9 | Current account general enquiries (except FlexDirect and FlexPlus) | 03457 30 20 11 | +44 1793 65 67 89 | Mon-Sat, 8am-8pm, Sundays, 9am-5pm, Bank holidays, 8am-8pm |
| 10 | Apply for a current account (except FlexOne) | 03457 30 20 10 | - | Mon-Fri, 8am-6pm, Sat, 9am-1pm |
| Mortgages | ||||
| 11 | Switching mortgage enquiries / Borrow more | 0333 060 12 80 | - | Mon-Fri: 8am-6pm Sat: 8:30am-4pm |
| 12 | General moving home enquiries / Mortgage application updates | 0330 162 30 12 | - | Mon-Fri: 8am-6pm Sat: 8:30am-4pm |
| Online banking | ||||
| 13 | Lost Savings Cards or Certificates | 0800 055 66 22 | +44 1793 65 67 89 | Mon-Sun, 24/7 |
| 14 | Business Savings | 0800 66 55 11 | - | Mon-Fri, 9am-5pm |
| Credit cards | ||||
| 15 | Call-report a lost or stolen credit card | 0800 055 66 22 | +44 2476 43 89 96 | Mon-Sun, 24/7 |
| 16 | Call us about credit card fraud | 0800 055 66 22 | +44 2476 43 89 97 | Mon-Sun, 24/7 |
| For more information, please read . | ||||
For Complaint
Level 1:
- For any query/complaint you can contact at the details given below:
Contact No.: 0800 30 20 15, +44 1793 65 67 89 (Outside Uk)
Timings: Mon-Sat, 8am-8pm; Sun, 9am-5pm - You can also visit to your Nearest Branch or write your query to the address given below:
Address: The Complaints Team,
Nationwide Building Society
NW 2020 Swindon, SN38 1NW
Level 2:
- If your query is still not resolved, then you can lodge your complaint online through Financial Ombudsman Service (FOS) Portal .
Contact No.: 0800 023 4567, +44 20 7964 0500 (Outside UK)
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
Office Addresses
| Sr No. | Location | Address (Nationwide Building Society) |
|---|---|---|
| 1 | Nationwide Head Office | Nationwide House, Pipers Way, Swindon, SN38 1NW (GPS Postcode: SN3 1TA) |
| 2 | Nationwide Administration Centre | Kings Park Road, Moulton Park, Northampton, NN3 6NW |
| 3 | Portman House Bournemouth Administration Centre | Richmond Hill, Bournemouth, BH2 6EP |
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