Website
Install App
Contact Number
0333 777 8000
(For Orders/Account Related Queries)
07488 896 423
(For WhatsApp Support)
- customer_team@next.co.uk (For Customer Support)
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. | Timings |
|---|---|---|---|
| 1 | General Customer Service / Managing Orders / Online Shopping Enquiries | 0333 777 8000 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 2 | Online Orders & General Enquiries - pay in 3 Credit account | 0333 777 8174 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 3 | Selfserve - Payments, Return Requests, Account Balance Confirmation | 0800 587 7758 | Mon-Sun, 24/7 |
| 4 | Furniture & Upholstery Enquiries - UK | 0333 777 8999 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 5 | Furniture & Upholstery Enquiries - Ireland | +353 16 869 468 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 6 | Store Enquiries - UK | 0333 777 8739 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 7 | Store Enquiries - Ireland | +353 1 696 8211 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 8 | Report an issue with the Website | 0333 777 4510 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 9 | Money worries - Nextpay Credit account | 0333 777 8664 | Mon-Fri, 8am-9pm; Saturday, 8am-5pm, Sun, 8am-3pm |
| 10 | Money worries - pay in 3 Credit account | 0333 777 8172 | Mon-Fri, 8am-9pm; Saturday, 8am-5pm, Sun, 8am-3pm |
| 11 | Money worries - in-store Next Home Loan | 0333 777 8601 | Mon-Fri, 8am-9pm; Saturday, 8am-5pm, Sun, 8am-3pm |
| 12 | Gift Card or E-vouchers | 0333 777 8800 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 13 | Gift Experiences & Personalised Gifts | 0333 777 4562 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
| 14 | Garden Plants | 0333 777 4562 | Mon-Fri, 8am-9pm; Sat-Sun, 8am-7pm |
Return/Refund and Cancellation
- For any query related to return/refund and cancellation, you can contact the customer support team.
- You can initiate a return request within 21 days from the date of delivery.
- You can cancel the order within 1 hour of placing the order.
- Refund processing starts the same day after the item is returned to the store. Bank settlement time may vary.
- For more information, please read .
For Complaint
- For any query/complaint you can contact at the details given below:
Contact No.: 0333 777 8247
Address: Next Online
20 Radar Road
Leicester LE3 1UF - You can also fill this Complaint Form .
Head Office
Next Retail Ltd,
Desford Road Enderby
Leicester LE19 4AT
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