Website
Install App
Contact Number
0344 209 2722
(For Customer Support)
0344 874 7747
(Alternate Customer Support)
IVRS Menu: 0344 874 7747 / 0344 209 2722
- Press 1: If you are a travel agent
Quick Link
Important Contact Details
| Sr No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | For USA or Canada | +1 800 862 8621 | Mon-Sun, 24x7 |
| 2 | For Virgin Atlantic Holidays | 0344 472 9646 | Mon-Fri, 9am-7pm, Sat, 9am-7pm, Sun, 10am-6pm |
| 3 | Special Assistance (UK) | 0344 481 4455 | Mon-Fri, 9am-6pm |
International Customer Support
Timing: Mon-Sun, 24x7 (Same For All)
| Sr No. | Country | Contact No. |
|---|---|---|
| 1 | Austria | +43 8000 68048 |
| 2 | Belgium | +322 6200 891 |
| 3 | Bulgaria | +359 2935 8697 |
| 4 | Caribbean | +1 800 744 7477, +44 344 209 2722 (Mon-Fri, 8am-5:30pm) |
| 5 | Czechia | +420 2254 39802 |
| 6 | Denmark | +45 3515 8998 |
| 7 | France | +33 18516 9351 |
| 8 | Germany | +49 800627 3001 |
| 9 | Greece | +30 21 1211 1591 |
| 10 | Iceland | +35 4800 4343 |
| 11 | India | 1800 102 3000, +91 124 4693030 (Mon-Sat, 9am-6pm IST) |
| 12 | Ireland | +353 1533 9883 |
| 13 | Luxembourg | +352 2730 0105 |
| 14 | Netherlands | +31 20721 9903 |
| 15 | Nigeria | +234 020 14483000 or +234 020 14612747 |
| 16 | Norway | +47 2350 2022 |
| 17 | Poland | +48 225 048363 |
| 18 | Portugal | +35 121 060 8310 |
| 19 | Saudi Arabia | +966 800 111 0982 |
| 20 | South Africa | +27 11 340 3400 |
| 21 | South Korea | 080 822 0225 |
| 22 | Spain | +34 930 039917 |
| 23 | Sweden | +46 851 992531 |
Lost/Damaged/Delayed Baggage
- For any query/complaint related to lost/damaged/delayed baggage, you can report it at the airport desk or online through the Virgin Atlantic Help Center .
- If the baggage is damaged, then you can report it at the airport and submit your Claim within 7 days of receiving your baggage.
- Delayed baggage claims should be submitted within 21 days after baggage is made available.
- For more information, please read .
For Complaint
Level 1:
- For any query/complaint, you can contact the customer support team.
Level 2:
- If your query is still not resolved or you are not satisfied, then you can contact the AviationADR at the details given below:
Contact No.: 0203 540 8063
Address: Airline Dispute Resolution
12-14 Walker Avenue Stratford Office Village
Wolverton Mill Milton Keynes MK12 5TW
Registered Office
Virgin Atlantic Airways Limited,
The VHQ, Fleming Way, Crawley,
West Sussex RH10 9DF.
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