Website
Customer Support
- For customer support, you can contact Ticketmaster through Live Chat or Email via the official Help Centre.
- If you already have tickets, sign in to your Ticketmaster account, go to My Tickets and select the Chat icon.
How to Book Tickets on Ticketmaster
- Log in to your Ticketmaster account using the website or Ticketmaster App .
- Search for your event and select your preferred seats or ticket category.
- Select your payment method and complete checkout before the timer expires.
- For mobile-entry events, use the Ticketmaster App or the designated venue app to access and manage your tickets.
How to Request a Refund for a Rescheduled Event
- Log in to your Ticketmaster account on the website or Ticketmaster App .
- Go to My Account and select My Tickets.
- Select the rescheduled event order to view your options.
- If a refund is available, select Request Refund and follow the instructions, the refund will be issued to the original payment method.
Refund/Exchange And Cancellation
- For any query/complaint, you can contact the customer support team.
- Refunds and cancellation options depend on the event and the Event Organiser's policy.
- Exchange may be requested if the event is at least 24 hours away and Ticketmaster is contacted at least 48 hours in advance.. Fees and eligibility conditions apply.
- Approved refunds are processed to the original payment method and should appear within 5-7 days.
- For more information, please read .
Registered Office
Ticketmaster UK Limited
30 St. John Street,
London, EC1M 4AY,
United Kingdom
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