Scottish Power Customer Care No. 0345 270 0700

Contact Number

Email

• contactus@scottishpower.com (For Customer Support)

Quick Link

• Help Center

Important Contact Details

For Live Chat Support

• Go to Scottish Power official website and click on Live Chat Support option
• There you will see a chat icon on the bottom left corner of the screen
• Click on it and submit your query
• You can also access Live Chat Support through Scottish Power App .

For Complaint

To make a formal complaint

Level 1:

• For any query/complaint you can contact the details given below:
  Email: contactus@scottishpower.com
  

  Sr No.	Service	Contact No.
  1	For Service and Products Support	0345 270 0700
  2	For Small Business	0345 058 0002
  3	For Sales Related Complaint	0800 400 200

• You can also write your query to the address given below:
  Address: ScottishPower Customer Services,
  320 St Vincent Street, Glasgow G2 5AD

Level 2:

• If your query is not resolved within 5 days, you can escalate the issue to Director Support Team by filling this Complaint Form .

Level 3:

• Your query/escalation normally depends on deadlock letter or 8 weeks Or you can contact to Energy Ombudsman details given below:
  Contact No.: 0330 440 1624
  Email: enquiry@energyombudsman.org
  Address: Energy Ombudsman,
  P.O. Box 966 , Warrington WA4 9DF

Boiler Care complaints

• For any query related to Boiler Care service you can contact at the details given below:
  

  Sr No.	Service	Contact No.	Timings
  1	Customer Service Team	0800 001 5214	Mon-Fri, 8am-8pm, Sat-Sun, 8am-5pm
  2	For Current Boiler & Service Care	0800 111 4686	24x7

Consumer Finance Complaints

Level 1:

• For any query related to Boiler Care service you can contact at the details given below:
  Email: smartsolutionscomplaints@scottishpower.com
  Address: Smart Solutions Complaints,
  Complaints Officer 4^th Floor 320
  St Vincent Street Glasgow, G2 5AD
  

  Sr No.	Service	Contact No.
  1	Air Source Heat Pumps	0800 559 3313
  2	Electric Vehicle Chargers	0800 975 7879
  3	Solar PV and Battery	0800 158 2084

Level 2:

• If your query is not resolved then you can contact to Energy Ombudsman details given below:
  Contact No.: 0330 440 1624
  Email: enquiry@energyombudsman.org
  Address: Energy Ombudsman,
  P.O. Box 966 , Warrington WA4 9DF

Independent Advice

• For any Independent Advice you can contact to Citizens Advice details given below:
  

  Sr No.	Location	Organisation	Contact No.
  1	England/Wales	Citizens Advice	0808 223 1133
  2	Scotland	Advice Direct Scotland	0808 196 8660
  3	Age UK	Age UK	0800 055 6112

Registered Address

ScottishPower Energy Retail Limited,
320 St. Vincent Street,
Glasgow, Scotland, G2 5AD.

Category

Country