Octopus Energy Customer Care No. 0808 164 1088

Toll Free Numbers

Email

• emergency@octopus.energy (For Emergency)
• hello@octopus.energy (For General Query)

Quick Links

• Help Center/FAQ
• Support Request Form

Important Contact Details

For Complaint

To make a formal complaint

Level 1:

• For any query/complaint you can contact the details given below:
  Contact No.: 0808 164 1088
  Email: issueresolution@octopus.energy
  Address: Octopus Energy Limited,
  UK House, 5^th floor, 164-182
  Oxford Street, London, W1D 1NN.

Level 2:

• If your query is not resolved then you can contact to the Energy Ombudsman details given below:
  Contact No.: 0330 440 1624
  Email: enquiry@energyombudsman.org
  Address: Energy Ombudsman,
  P.O. Box 966 , Warrington WA4 9DF
• You can also raise your complaint to officer given below:
  Designation: Chief Executive Officer
  Email: greg@octopus.energy

For Heat Pumps and Solar or EV Chargers

Level 1:

• For any query/complaint you can contact the details given below:
  Contact No.:0808 196 6842 (Same For All)
  Timings: Mon-Thu, 9am-5pm, Fri, 9am-4pm (Same For All)
  

  Sr No.	Organisation	Contact No.
  1	For Solar Installation	solar@octopus.energy
  2	For EV Charging	charging@octopus.energy
  3	For Heat Pumps	heat@octopus.energy
  You can also fill this Support Request Form .

Level 2:

• If your query is not resolved then you can contact at HIES Consumer Code details given below:
  Contact No.: 0344 324 5242
  Address: Centurion House,
  Leyland Business Park, Centurion
  Way, Farington, Leyland PR25 3GR.
• You can also fill this Complaint Form .

Level 3:

• If your query is still not resolved, then you can lodge your complaint online through Financial Ombudsman Service (FOS) Portal .
  Contact No.: 0800 023 4567, 0300 123 9123 (Low-cost phone)
  Email: complaint.info@financial-ombudsman.org.uk
  Address: Financial Ombudsman Service,
  Exchange Tower, London, E14 9SR

Independent Advice

• For any Independent Advice you can contact to citizens advice details given below:
  

  Sr No.	Location	Organisation	Contact No.
  1	England	Citizens Advice	0808 223 1133
  2	Wales	Citizens Advice (Welsh)	0808 223 1144
  3	Scotland	Advice Direct Scotland	0808 196 8660

Registered Address

Octopus Energy Limited,
UK House, 5^th floor, 164-182
Oxford Street, London, W1D 1NN.

Category

Country