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Contact Number
0344 809 0202
(For Customer Support)
International Numbers
+44 344 809 0202
(For Pay Monthly Customer Support from Abroad)
+44 7860 980 202
(For Pay As You Go Customer Support from Abroad)
IVRS Menu: 0344 809 0202
- Press 1: If you are an existing customer
- Press 2: If you are a new customer
Quick Links
Customer Support Through My O2 App
- Step 1: Open the My O2 App and log in to your account.
- Step 2: Go to the Help & Support section.
- Step 3: Select your issue category or support option.
- Step 4: Follow the instructions to get help or contact O2 support.
Important Contact Details
| Sr No. | Service | Contat No. | Timing |
|---|---|---|---|
| 1 | Pay Monthly | 0344 809 0202 | Mon-Fri, 8am-9pm, Sat, 8am-8pm, Sun, 8am-6pm |
| 2 | Pay As You Go | 0344 809 0222 | Mon-Fri, 8am-9pm, Sat, 8am-8pm, Sun, 8am-6pm |
| 3 | Automated Top-up & Account Services | 0345 6062277 | Mon-Sun, 24x7 |
| 4 | Business Customer Service/Broadband Support | 0800 977 7337 | Mon-Fri, 8am-8pm, Sat-Sun, 9am-5pm |
| 5 | Travel Insurance Emergency Services | 020 8239 3902 (For UK), +44 20 8239 3902 (For Outside UK) |
Mon-Sun, 24x7 |
| 6 | Travel Insurance Claims | 0844 463 02 02 | Mon-Fri, 8am-6pm |
For Complaint
Level 1:
- For any query/complaint, you can contact the customer Service team.
- You can also fill this Complaint Form .
Level 2:
- If your query is not resolved, then you can contact the O2 Complaints Review Service at the details below:
Email: complaintreviewservice@o2.com
Address: O2 Complaints Review Service
PO BOX 694 Winchester SO23 5AP
Level 3:
- If your query is still not resolved after 6 weeks or you receive a Final Position Letter, then you can contact the CISAS - Communications & Internet Services Adjudication Scheme at the details given below:
Contact No.: 020 7520 3814
Address: CISAS 100 St Paul's
Churchyard London EC4M 8BU
Return/Refund And Cancellation
- For any query/complaint, you can contact the customer Service team.
- You can cancel your product within 14 days from the date of delivery
- You can return/exchange your product within 14-30 days from the date of delivery.
- Refund will be processed within 2-30 days to the original payment method, after the item is received at the warehouse.
- For more information, please read .
Registered Office
Telefonica UK Limited,
500 Brook Drive,
Reading, Berkshire,
RG2 6UU
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