Website
Contact Number
0345 646 0697
(For Customer Support)
0345 646 0684
(For Sales Support)
028 9050 8300
(For Northern Ireland & ROI)
IVRS Menu : 0345 646 0697 / 028 9050 8300
- Press 1: To talk to Dreams customer service team
- Press 2: To discuss placing a new order
Quick Links
Return/Refund And Cancellation
- For any query/complaint, you can contact the customer support team.
- You can cancel your order within 3 days of placing it.
- You can return your product within 14 days from the date of delivery.
- Refund will be processed within 3-10 working days to the original payment method.
- For more information, please read .
For Complaint
Level 1:
- For any query/complaint, you can contact the customer support team.
Level 2:
- If your query is not resolved, you can ask the advisor to arrange for a member of our experienced escalations team to call you within 48 hours.
Level 3:
- If your query is still not resolved, you can escalate the issue to the Furniture and Home Improvement Ombudsman at the details given below:
Contact No.: 0333 241 3209
Email: info@fhio.org
Address: Premier House First Floor,
1-5 Argyle Way Stevenage, SG1 2AD
Registered Office
Dreams Limited,
14 Knaves Beech Business Centre,
Davies Way, Loudwater,
High Wycombe, Buckinghamshire,
HP10 9YU, United Kingdom
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