Website
Install App
Contact Number
0333 003 8101
(For Customer Support)
IVRS Menu
- Press 1: For booking inquiries or to check availability
- Press 2: If you already have a reservation and wish to amend your stay
- Press 3: To cancel a reservation
- Press 4: To give feedback on your Premier Inn experience
- group.enquiries@whitbread.com (For Group Booking Enquiries)
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | For Germany Hotel Bookings | +49 (0) 69 244 330 431 | Mon-Fri, 7am-9pm, Sat, Sun & German Public Holidays, 8am-6pm |
| 2 | Guest Relations Team | 0333 003 0025 | Mon-Fri, 8am-8pm, Sat-Sun, 9am-6pm |
| 3 | Guest Relations Team WhatsApp Support | +44 7484920968 | Mon-Fri, 8am-6pm, Sat-Sun, 9am-4pm |
Customer Support Through Premier Inn Hotels App
- Step 1: Open Premier Inn Hotels App and login to your account.
- Step 2: Tap on "Bookings" tab at the bottom of the screen
- Step 3: Select "Help or Contact Us".
- Step 4: Choose your issue category & select the specific problem.
Cancellation And Refund
- For any query related to cancellation/refund, you can contact the customer support team.
- Cancellation and refund policies vary depending on each hotel's terms and conditions.
Registered Office
Premier Inn (UK) Limited
Whitbread Court,
Houghton Hall Business Park,
Porz Avenue, Dunstable,
Bedfordshire LU5 5XE
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