Website
Contact Number
0300 790 6268
(For Contact Support)
0203 875 4669
(Alternate Contact Support)
International Numbers
+44 20 3481 1736
(For International Support)
IVRS Menu: 0300 790 6268 / 0203 875 4669
- Press 0: If your inquiry is in relation to the UK and European applicant transfer scheme
- Press 1: If you are making an application from outside of the UK
- Press 2: If you are making an application from inside the UK or you have a query
- Press 3: If you are experiencing technical problems or need technical support
- Press 4: If your inquiry is about a share code and getting your immigration status
- Press 5: If you are an employer or a landlord with a query in relation to the right to work or right to rent scheme
- Press #: If your inquiry is about an e visa
- applyonlinee-support@homeoffice.gov.uk (For Online & Technical Support)
Important Contact Details
| Sr No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | EU Settlement Scheme (EUSS) | 0300 123 7379 | Mon-Fri, 8am-8pm, Sat-Sun, 9:30am-4:30pm |
| 2 | EU Settlement Scheme (EUSS) - International | +44 20 3080 0010 | Mon-Fri, 8am-8pm, Sat-Sun, 9:30am-4:30pm |
| 3 | Employer, Sponsor & Educator Line | 0300 123 4699 | Mon-Fri, 9am-4pm |
| 4 | Voluntary Returns Service (VRS) | 0300 004 0202 | Mon-Fri, 9am-5pm |
| 5 | Asylum Helpline | 0808 801 0503 | Mon-Fri, 8am-8pm (24 hour service for emergencies) |
| 6 | Immigration Enforcement Line | 0300 123 7000 | Mon-Sun, 24x7 |
For Complaint
Level 1:
- For any query/complaint, you can lodge your complaint online through Complaint Form or at:
Address: Complaints Allocation, Customer Correspondence Hub
4th Floor, 2 Ruskin Square, Dingwall Road Croydon, CR0 2WF
Level 2:
- If your query is not resolved or you are not satisfied with the Level 1 response, you can request an Internal Review within 1 month of receiving your decision.
Level 3:
- If your query is still not resolved after the Level 2 review, you can contact the Independent Examiner of Complaints within 3 months of receiving your Level 2 decision:
Contact No: 0300 071 5679
Email: iec@homeoffice.gov.uk
Address: Independent Examiner of Complaints
PO Box 6147, Sheffield, S2 9JD
Timings: Mon-Fri, 9am-5pm
Level 4:
- If your query is still not resolved after the IEC review, you can request an investigation through a UK Member of Parliament (MP) to the Parliamentary and Health Service Ombudsman .
Office Addresses
| Sr No. | Office | Address |
|---|---|---|
| 1 | Home Office (Headquarters) | 2 Marsham Street, London, SW1P 4DF |
| 2 | UKVI Customer Correspondence & Complaints Hub | 4th Floor, 2 Ruskin Square, Dingwall Road, Croydon, CR0 2WF |
| 3 | UKVI Operational Processing Centre | The Capital Building, 6 Union Street, Liverpool, L3 9PP |
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