Website
Install App
Contact Number
03457 888 444
(For Customer Support)
International Numbers
+44 3457 888 444
(For International Customer Support)
Quick Links
Important Contact Details
| Sr No. | Service | UK Contact No. | Outside UK No. | Relay UK | Timings |
|---|---|---|---|---|---|
| Mortgage | |||||
| 1 | New mortgage application | 0800 096 9527 | - | 18001 0800 096 9527 | Mon-Fri 8am-6pm, Sat 9am-4pm, Sun Closed |
| 2 | Home insurance | 0345 246 0449 | - | - | Mon-Fri 8am-8pm, Sat 9am-5pm, Bank holidays 9am-5pm (excl. Christmas Day, Boxing Day, New Year's Day, Easter Sunday) |
| Credit Cards | |||||
| 3 | Credit card application | 0370 333 9092 | - | 18001 0370 333 9092 | Mon-Fri 8am-6pm |
| 4 | General credit card queries | 0370 333 9091 | +44 1268 508 018 | 18001 0370 333 9091 | 24 hours, 7 days a week |
| 5 | Reward Black general queries | 0345 300 3694 | +44 1268 508 018 | 18001 0345 300 3694 | 24 hours, 7 days a week |
| Loans & Overdrafts | |||||
| 6 | General loan / overdraft queries / Loan / overdraft application | 03457 888 444 | - | 18001 03457 888 444 | - |
| Lost, Damaged or Stolen Cards | |||||
| 7 | Lost / stolen cards & cheque books | 0370 600 0459 | +44 1268 500 813 | 18001 0370 600 0459 | - |
| Fraud | |||||
| 8 | Personal current account fraud | 03457 888 444 | +44 3457 888 444 | - | 24 hours, 7 days a week |
| 9 | Business account fraud | 0345 711 4477 | +44 345 711 4477 | - | 24 hours, 7 days a week |
| 10 | Personal credit card fraud | 0800 161 5153 | +44 126 850 8020 | - | 24 hours a day |
| 11 | Business credit card fraud | 0345 300 4350 | +44 1268 508 020 | - | 24 hours a day |
| Business Banking | |||||
| 12 | Business enquiries | 03457 11 44 77 | +44 3457 11 44 77 | 18001 03457 11 44 77 | 24/7 general; lending & specialist queries 9am-5pm |
| Premier Banking | |||||
| 13 | Premier banking manager (with manager) | 0333 202 3330 | +44 161 933 7239 | 18001 0333 202 3330 | - |
| 14 | Premier banking (without manager) | 03457 888 444 | +44 3457 888 444 | 18001 03457 888 444 | - |
| Other Services | |||||
| 15 | Life insurance | 0330 390 0512 | - | - | Mon-Fri 8am-7pm, Sat 10am-3:30pm |
| 16 | Silver Account membership | 0345 601 5219 | +44 2392 664 912 | 18001 0345 601 5219 | Mon-Fri 8am-8pm (excl. bank holidays), Sat 9am-5pm |
| 17 | Platinum Account membership | 0345 609 0453 | +44 2392 668 650 | 18001 0345 609 0453 | Mon-Fri 8am-8pm (excl. bank holidays), Sat 9am-5pm |
| 18 | Black Account membership | 0345 601 7188 | +44 2392 660 340 | 18001 0345 601 7188 | Every day 8am-10pm |
| 19 | General personal banking enquiries | 03457 888 444 | +44 3457 888 444 | 18001 03457 888 444 | - |
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 03457 888 444, +44 3457 888 444 (From Outside UK)
Address: National Westminster Bank Plc,
250 Bishopsgate,
London EC2M 4AA - You can also contact your Nearest Branch .
Level 2:
- If your complaint remains unresolved, you can contact the appropriate complaints team using the details below:
Sr No. Complaint Related To UK Contact No. Outside UK No. Minicom No. Timings Postal Address 1 Personal account complaint 03457 888 444 +44 3457 888 444 0800 404 6161 - Customer Relations Manager, 1st Floor, 2 St Philip's Place, Birmingham, B3 2RB 2 Credit card complaint 0370 333 9091 +44 1268 508 018 0370 154 1192 - NatWest Card Services, PO Box 5427, Southend-on-Sea, SS1 9AJ 3 Mortgage complaint 0345 302 0190 - 0800 917 0526 Mon-Fri, 8am-8pm, Bank Holidays & Sat 9am-4pm NatWest Mortgage Centre, PO Box 123, Greenock, PA15 1EF 4 Premier complaint (with Banking Manager) 0333 202 3330 +44 161 933 7239 0800 027 1395 24/7 Customer Relations Manager, NatWest, Freepost, PO Box 594, Chatham, ME4 9DP 5 Premier complaint (without Banking Manager) 03457 888 444 +44 3457 888 444 0800 404 6161 24/7 Customer Relations Manager, NatWest, Freepost, PO Box 594, Chatham, ME4 9DP
Level 3:
- If NatWest has not resolved your complaint within 8 weeks, or if you are dissatisfied with its final response, you may refer your complaint to the Financial Ombudsman Service (FOS) Portal .
Contact No.: 0800 023 4567, 0300 123 9123, 020 7964 1000
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
Registered Address
National Westminster Bank Plc,
250 Bishopsgate,
London, EC2M 4AA
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