Website
Install App
Contact Number
03330 112 112
(For Customer Support)
0330 678 4720
(For Contact/WhatsApp Support)
IVRS Menu: 03330 112 112 / 0330 678 4720
- Press 1: For help with checking your order, store opening hours and more
- Press 2: For help regarding placing an order or choosing a product
- Press 3: For help regarding already placed order
- Press 4: For help regarding account
- online@screwfix.com (For General Query)
Quick Links
Return/Refund And Cancellation
- For any query related to return/refund and cancellation, you can contact the customer support team..
- You can request a return within 30 days from the date of delivery .
- For cancellation, you can fill this Cancellation Request Form .
- Refund will be initated within 5-10 days in the original payment method
- For more information, please read .
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 03330 112 112
Email: online@screwfix.com
Address: Customer Resolutions,
Screwfix Direct Limited Trade House,
Mead Avenue Yeovil Somerset BA22 8RT
Level 2:
- If your query is not resolved within 28 days, then you can lodge your complaint online through Citizens Advice Service .
Contact No.: 0800 144 8848
Timings: Mon-Fri, 9am-5pm
Registered Address
Screwfix Direct Ltd Trade House,
Mead Avenue, Houndstone
Business Park, Yeovil BA22 8RT
Fax No.: 0800 056 2256
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