Website
Install App
Toll Free Numbers
0800 145 6920
(For Travel Assistance)
Contact Number
0203 451 2688
(For Bookings)
International Numbers
+44 20 38 303 111
(For International Support)
IVRS Menu: 0203 451 2688
- Press 1: To book next getaway
- Press 1: Tour with a cruise or tours booking
- Press 2: If travelling with more then 16 customers
- Press 3: For disney holiday
- Press 4: For new wedding booking
- Press 5: For accessible and neuro inclusive holiday
- Press 6: For any other holiday
- Press 2: For upcoming holiday or recently returned
Quick Link
Customer Support Through TUI App
- Step 1: Open TUI App and login to your account.
- Step 2: Go to the "Help" or "Support" Section
- Step 3: Use In‑App Messaging, access holiday support
- Step 4: Scroll down to see support options like live chat & call
Cancellation and Refund
- For any query related to cancellation/refund, you can contact the customer support team.
- Cancellation and refund timelines vary depending on each hotel/flight terms and conditions.
Registered Address
TUI UK Limited,
Wigmore House, Wigmore Lane,
Luton, Bedfordshire, LU2 9TN.
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