Website
Toll Free Numbers
0808 169 7032
(For Customer Service)
International Numbers
+44 808 169 7032
(For Overseas Support)
IVRS Menu: 0808 169 7032
- Press 1: For car park, lounge or fastrack booking at the airport
- Press 2: For change and cancellation of booking
- Press 3: For customer service team assistance
- Press 1: For enquiry regarding Ryanair booking
- Press 2: For airport general enquiry
- Press 3: For airport feedback/complaint
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. | Timings |
|---|---|---|---|
| 1 | Drop Off / Pick Up enquiries | 0345 222 1517 | Mon-Fri, 9am-5pm |
| 2 | Book a lounge at the airport | 0808 168 6111 | Mon-Fri, 9am-5pm |
| 3 | Security FastTrack pass | 0808 169 7032 | Mon-Fri, 9am-5pm |
| 4 | Hire a car at the airport | +44 161 602 5400 | Mon-Sun, 24/7 |
| 5 | Book or amend car parking, lounges or FastTrack | 020 8163 8001 | Mon-Fri, 9am-5pm |
Lost & Found
- For any query/complaint related to lost & found, you can contact to customer support team.
- If item/luggage on the carousel or while onboard an aircraft you can contacts to details given below:
Sr No. Airline Contact Detail Timings 1 Jet2 0133 240 6984 Mon-Sun, 24/7 2 Ryanair, TUI and any other airline ema.baggageservices@swissport.com Mon-Fri, 9:30am-12am, Sat-Sun, 1:30pm-12am - For items lost on an airplane or aircrafts, please contact your Airline directly.
- In case of luggage lost or found in the airport, you can visit Lost Property to log your lost item.
- For more information, please read .
Airline Contact Details
| Sr No. | Airline | Contact No. |
|---|---|---|
| 1 | Aer Lingus | 03330 045000 |
| 2 | Jet2.com | 03333 000042 |
| 3 | Ryanair | 01138 684151 |
| 4 | Sun Express | 02034 998570 |
| 5 | TUI | 02034 512688 |
Airport Car Rental Contact Details
| Sr No. | Rental Company | Contact No. |
|---|---|---|
| 1 | Avis/Budget | 03445 446005 |
| 2 | Enterprise | 01332 812828 |
| 3 | Europcar | 01332 853679 |
| 4 | Hertz and Firefly | 01332 853552 |
Office Addresses
| Sr No. | Office | Address (East Midlands Airport (EMA)) |
|---|---|---|
| 1 | Airport | Pegasus Business Park, Castle Donington, Derby, DE74 2SA |
| 2 | EMA Customer Service Team | Pathfinder House East Midlands Airport Castle Donington Derby DE74 2SA |
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