Website
Install App
Contact Number
0800 079 8586
(For Contact Support)
International Numbers
+44 800 079 8586
(For International Support)
+44 7953 966 250
(Alternate No. For International Support)
IVRS Menu: 0800 079 8586
- Press 1: For mobile phone, 4g device or tablet.
- Press 1: For mobile phone
- Press 2: For 4g wifi device tablet or connected laptop.
- Press 2: For products for the home
Quick Links
Important Contact Details
Relay UK Helpline from a textphone: 18001 07953 966 150 (Same For All)
Timings: Mon-Fri, 8am-9pm, Sat-Sun, 8am-8pm (Same For All)
| Sr No. | Service | Contact No. |
|---|---|---|
| 1 | Lost or Stolen / Mobile broadband / Home Security / Cyber Security / Upgrading your mobile phone / Track your order online | 150 ( From EE Mobile), 07953 966 150 (From any other phone) |
| 2 | Broadband and Landline / EE TV | 150 ( From EE Mobile), 0330 123 1105 (From any other phone) |
| 3 | Join EE | 0800 956 6000 |
SMS Service
Text the following codes to 150 from your registered mobile number
| Sr No. | Service | Keyword |
|---|---|---|
| 1 | To check your balance and allowances | BALANCE |
| 2 | To check recent invoices and payments | BILL |
| 3 | To check your upgrade eligibility | UP |
| 4 | To get a list of our most common services | HELP |
| 5 | To check whether your device is set up to use abroad | ROAMING |
| 6 | to see if there's a problem with your mobile service and how to fix it. | NETWORK STATUS |
Text the following codes to 66033 for a call back
| Sr No. | Service | Keyword |
|---|---|---|
| 1 | If you need help with your broadband | HELP |
| 2 | If you need help with your landline | PHONE |
Customer Support Through EE App
- Step 1: Open EE App and login to your account.
- Step 2: Go to home page and tap on "Help" Button
- Step 3: Select "Message Us" option
- Step 4: Chat with the Virtual Assistant / Bot or Escalate to a Live EE Agent (EE Guide)
For Complaint
Level 1:
- For any query/complaint you can contact at the details given below:
Contact No.: 07953 966 150, 150 (Form EE mobile)
Address: customer.complaints@ee.co.uk
Address: EE Customer Services,
6 Camberwell Way Sunderland
Tyne and Wear SR3 3XN - You can also fill this Complaint Form .
Level 2:
- If your query is not resolved then you can contact to the officers given below:
Timings: Mon-Fri, 8am-9pm, Sat-Sun, 8am-8pm (Same For All)
Sr No. Service Type Contact No. For Mobile Customers 1 From EE mobile phone 150 2 From a UK landline 0800 079 8586 3 For Abroad +44 7953 966 250 4 Phone is lost or stolen 07953 966 250, 0800 079 8586 For Landline and Home Broadband Customers 5 From any phone 0800 079 8586 6 From an EE phone 150 Customers With Disabilities 7 Next Generation Text Relay or Text Relay 18001 07953 966250
Level 3:
- If your query is still not resolved then you can contact to the details given below:
Sr No. Complaint Related To Organisation Contact Detail Address 1 EE airtime and/or network services Communication Ombudsman 0330 440 1614 Communications Ombudsman, PO Box 730 Warrington WA4 6WU 2 EE device finance agreements Financial Ombudsman Service (FOS) 0800 023 4567,
complaint.info@financial-ombudsman.org.ukThe Financial Ombudsman, Service Exchange Tower London E14 9SR
Registered Address
EE Limited,
1 Braham Street,
London, E1 8EE
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