Website
Install App
Toll Free Numbers
0808 189 3333
(For Customer Support)
Contact Number
020 3005 0833
(For Contact Support)
020 3005 0837
(For Unauthorised Transaction)
IVRS Menu: 0808 189 3333 / 020 3005 0833
- Press 1: For customer services
- Press 2: For Klarna Card purchase or lost or stolen Klarna Card
- Press 1: To report a lost/stolen Klarna Card
- Press 2: For purchase regarding Klarna on apple pay
- Press 3: For order related query or to speak to executive department
- customerservice@klarna.com (For Customer Support)
- feedback@klarna.com (For Feedback)
Quick Link
Customer Support Through Klarna App
- Step 1: Open Klarna App and login to your account.
- Step 2: Click on "Menu" icon
- Step 3: Scroll down in the menu and click on "Help & Support" option
- Step 4: Choose a help category and submit your issue to live chat.
Return and Refund
- For any query related to return/refund, you can contact the customer support team.
- You can return the order by following steps given below:
- Step 1: Go to Payments option in Official Website or Klarna App
- Step 2: Select the order, or the items, you wish to return
- Step 3: Tap Report return
- Refund will be initiated within 14 days in form of klarna balance or in the original payment method.
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 0808 189 3333, 020 3005 0833
Email: customerservice@klarna.com
Address: Klarna Group PLC,
10 York Road London SE1 7ND
Level 2:
- If your query is not resolved then you can contact to the Financial Ombudsman Service (FOS) details given below:
Contact No.: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman,
Service Exchange Tower London E14 9SR
Registered Office
Klarna Group PLC,
10 York Road
London SE1 7ND
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