Website
Install App
Contact Number
0330 808 3880
(General Energy Support / Billing / Account Queries)
IVRS Menu:
- Press 1: For meter reading submission
- Press 2: To check your balance
- Press 3: To pay a bill
- Press 4: For prepayment customers
- Press 5: For emergency
Quick Links
Important Contact Details
| Sr No. | Service | Contact Detail | Timings |
|---|---|---|---|
| 1 | General Customer Support / Billing / Account Queries | 0330 808 3880 | Mon-Sun, 24/7 |
| 2 | National Gas Emergency Service | 0800 111 999 | Mon-Sun, 24/7 |
| 3 | No Electricity/Power Cuts | 105 | Mon-Sun, 24/7 |
| 4 | Citizens Advice for energy or bills related issues | 0808 223 1133 (England or Wales) 0808 196 8660 (Scotland) |
Mon-Fri, 9am-5pm |
| 5 | Direct Debit or Pay on Receipt support | 0330 818 0004 | Mon-Sun, 24/7 |
| 6 | Meter reading | 0330 054 5340 | Mon-Sun, 24/7 |
| 7 | Prepayment / Pay As You Go meter support | 0330 100 0303 | Mon-Fri, 8am-6pm, Sat, 9am-2pm |
| 8 | Home services contact and support | 0333 009 5784 | Mon-Fri, 8am-8pm, Sat, 8am-6pm |
| 9 | Electric Vehicle Complaint | 0333 202 1054, ev@britishgas.co.uk |
For Complaint
Energy
- For any query/complaint you can contact the details given below:
Contact No.: 0330 808 3880
Address: Customer Care Team,
PO Box 226, Rotherham S98 1PB.
Timings: Mon-Fri, 8am-6pm, Sat, 9am-2pm - If your query is not resolved, you can contact the Energy Ombudsman details given below:
Contact No.: 0330 440 1624
Email: enquiry@energyombudsman.org
Address: Energy Ombudsman,
P.O. Box 966 , Warrington WA4 9DF
Home Services
- For any query/complaint you can contact the details given below:
Contact No.: 0330 808 3880, 0333 200 8899
Address: Services Customer Relations
PO Box 699
Winchester
SO23 5AR
Timings: Mon-Fri, 8am-8pm, Sat, 8am-6pm - If your query is not resolved, you can contact the Financial Ombudsman Service (FOS) details given below:
Contact No.: 0800 023 4567, 0300 123 9123 (From Mobile)
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman,
Service Exchange Tower London E14 9SR
Home Installations
- For any query/complaint you can contact the customer support team.
- If your query is not resolved, you can contact the Financial Ombudsman Service (FOS) Financial Ombudsman Service (FOS) details given below:
Contact No.: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman,
Service Exchange Tower London E14 9SR
Domestic Boiler or Central Heating Installations
- For any query/complaint you can contact the details given below:
Contact No.: 0333 202 9519, 0333 202 9560
Email: installationcomplaints@britishgas.co.uk
Address: British Gas New Heating Centre,
Customer Relations P.O. Box 177 Stockport SK1 2FB
Sunsave Solar Panels
- For any query/complaint you can contact the Complaints Officer details given below:
Sr No. Service/Organisation Contact No. Email Address 1 Complaints Officer 0333 202 9614 sunsavecomplaints@britishgas.co.uk Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD
Timings: Mon-Fri, 9am-7pm, Sat, 9am-5pm2 Principal Firm 0203 868 3236 contact@sunsave.energy 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. - If your query is not resolved then you can contact to the Financial Ombudsman Service (FOS) details given below:
Contact No.: 0800 023 4567, 0300 123 9123, +44 (0)20 7964 0500 (Outside UK)
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman,
Service Exchange Tower London E14 9SR
Registered Address
British Gas Services Limited
Millstream, Maidenhead Road,
Windsor, Berkshire, SL4 5GD
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