Website
Install App
Toll Free Numbers
0800 088 4040
(For Customer Support)
International Numbers
+44 20 3872 0620
(For International Support)
IVRS Menu: 0800 088 4040
- Press 1: If you have a Monzo Account
- Press 1: For personal or joint accounts
- Press 2: For business account
- Press 3: For someone else's account
- Press 2: If you don't have a Monzo Account
- Press 1: If you have Monzo card
- Press 2: To know about how to join Monzo
- Press 3: For bereavement or a customer who is in prison or third party access arrangement
- Press 4: For anything else
Quick Links
Customer Support Through Monzo App
- Step 1: Open Monzo App and login to your account.
- Step 2: Tap Get Help and search or browse help topics
- Step 3: Tap "Chat with us" and describe your issue
- Step 4: If the information shown on-screen doesn't answer your question, scroll down, depending on the issue, you'll see an option of "Message Us", tap on it and call support team or ask the community.
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 0800 088 4040, +44 203 872 0620 (Outside UK)
Email: complaints@monzo.com
Address: Monzo Bank Limited,
Broadwalk House, 5 Appold
Street, London, EC2A 2AG - You can also
write your query to the address given below:
Address: Customer Advocacy Team,
Broadwalk House, 5 Appold
St London, EC2A 2AG
Level 2:
- If your query is still not resolved within 8 weeks, then you can lodge your complaint online through Financial Ombudsman Service (FOS) Portal .
Contact No.: 0800 023 4567, 0300 123 9123
Outside UK: +44 20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
Address
Monzo Bank Limited,
Broadwalk House, 5 Appold
Street, London, EC2A 2AG
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