Website
Toll Free Numbers
0808 169 7031
(For Customer Service)
International Numbers
+44 808 169 7031
(For Overseas Support)
IVRS Menu: 0808 169 7031
- Press 1: For car park, lounge or fastrack booking at the airport
- Press 2: For change and cancellation of booking
- Press 3: For customer service team assistance
- Press 1: For enquiry regarding Ryanair booking
- Press 2: For airport general enquiry
- Press 3: For airport feedback/complaint
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. | Timings |
|---|---|---|---|
| 1 | Drop Off / Pick Up enquiries / Express Set Down - Barrierless | 0345 0175 046 | Mon-Fri, 9am-5pm |
| 2 | Security / Passport FastTrack | 0808 169 7031 | - |
| 3 | Book or amend car parking, lounges, or FastTrack / Lounge booking at the airport | 0808 168 6111, 020 8163 8001 | Mon-Fri, 9am-5pm |
Lost & Found
- For any query/complaint related to lost & found, you can contact customer support team.
- For items lost on an airplane or aircrafts, please contact your Airline directly.
- In case of luggage lost in the terminal, you can visit Lost Property to log your lost item, or visit their service desk and collection point in the international arrivals landside concourse (6am-10pm)
- If any item/luggage left behind at airport train station or car parks, then you can register your complaints to portals given below:
- Greater Anglia for items left behind at the airport Train Station.
- National Express for items left behind at airport Car Parks.
- For more information, please read .
Airline Contact Details
| Sr No. | Airline | Contact No. |
|---|---|---|
| 1 | AJet | 02076 604283 |
| 2 | Air Algérie | 02045 253188 |
| 3 | British Airways | 08444 930787 |
| 4 | Corendon Airlines | 02038 854330 |
| 5 | easyJet | 03303 655000 |
| 6 | Emirates | 03448 002777 |
| 7 | Fly One | 07442 207220 |
| 8 | HiSky | 00373 22955595 |
| 9 | Jet2.com | 03333 000042 |
| 10 | Pegasus Airlines | 03333 003555 |
| 11 | Royal Air Maroc | +21252 2489797 |
| 12 | Royal Jordanian | 03562 1662211 |
| 13 | Ryanair | 01138 684151 |
| 14 | Sun Express | 02081 575797 |
| 15 | Transavia | +35227 002728 |
| 16 | Turkish Airlines | 08448 006666 |
| 17 | TUI | 02034 512720 |
Airport Car Rental Contact Details
| Sr No. | Rental Company | Contact No. |
|---|---|---|
| 1 | Alamo | 01279 682955 |
| 2 | Avis and Budget | 08445 446027 |
| 3 | Enterprise | 01279 682955 |
| 4 | Europcar | 03713 843419 |
| 5 | Hertz and Firefly | 08433 093071 |
| 6 | Inter rent | 01279 661347 |
| 7 | National | 01279 682955 |
| 8 | Sixt | 01279 661919 |
Office Addresses
| Sr No. | Office | Address (London Stansted Airport (STN)) |
|---|---|---|
| 1 | Airport | Bassingbourn Rd, Stansted, CM24 1QW |
| 2 | Customer Relations Team | Enterprise House Stansted Airport Essex CM24 1QW |
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