Heathrow Airport Contact No. 0344 335 1801

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Contact Number

0344 335 1801 (For Contact/WhatsApp Support)

International Numbers

+44 20 7360 1250 (For International Support)

IVRS Menu: 0344 335 1801

  • Press 1: For flight information and connection
  • Press 2: For information on getting to the airport, carparking or check-in
    • Press 1: For information on getting to the airport
    • Press 2: For car parking
    • Press 3: For information related to check-in
  • Press 3: For Heathrow Express
  • Press 4: For Heathrow Rewards
  • Press 5: For security requirements, customs, police and immigration
    • Press 1: For security information at airport and preparing for security check-in
    • Press 2: For id requirements
    • Press 3: For information related to check-in
    • Press 4: For customs, police and immigration
  • Press 6: For airline assistance
  • Press 7: For lost baggage
  • Press 8: For information on car hire and hotel booking
    • Press 1: To book flight and hotels
    • Press 2: For tourist information
    • Press 3: For car hire

Quick Links

Important Contact Details

Sr No. Service Contact No. Tmings
1 Luggage Storage +44 20 8759 3344 -
2 Terminal Drop-Off Charge 0333 200 7459, 0330 008 5600 Mon-Fri, 8am-8pm, Sat-Sun, 8am-5pm
3 Medical Emergency and Pharmacies 222 (from airport phones only), +44 20 8897 2629 -
4 For Terminal helpline (2-4) / Wheelchair/Assistance +44 20 8757 2700 Mon-Sun, 5am-11pm
5 For Terminal 5 Helpline +44 20 8283 6415 Mon-Sun, 5am-11pm
6 For Global Exchange 0800 088 6743 (Within UK) (+44) 033 548 8460
 -
7 Boots Pharmacy +44 20 8897 2629 Mon-Sun, 5am-11pm
8 Text phone for the hearing impaired 0344 571 7410 -
9 Lost or Stolen ID or passes 020 8745 7756 -
10 Emergency Services (Police/Fire/Ambulance) 999 (UK) / 112 (International) 24/7

Lost & Found

  • For any query/complaint related to lost & found, you can contact at the details given below:
    Contact No.: 0844 824 3115
    International No.: +44 20 3761 1800
    Timings: 9:30am-4:30pm
  • For items lost on an airplane or aircrafts, please contact your Airline directly.
  • In case your luggage was lost within terminal, you can look for your lost item at Heathrow Airport Lost Property .
  • For more information, please read .

Airline Contact Details

Sr No. Airline Customer Service No. Reservation Contact No. Special Assistance No. Terminal
1 Aegean Airlines +44 20 8759 3800 +44 20 8759 3800 +44 20 8759 3800 T2
2 Aer Lingus 0333 004 5000 0333 004 5000 0333 006 6921 T2
3 Aeromexico 0800 977 5533 0800 977 5533 0800 977 5533 T3
4 Air Algérie 020 7486 8068 020 7486 8068 020 7486 8068 T4
5 air astana +44 20 7644 6112 +44 20 7644 6112 +44 20 7644 6112 T4
6 Air Canada 808 812 6310 808 812 6310 808 812 6310 T2
7 Air China 020 3275 0200 020 3275 0200 020 3275 0200 T2
8 Air France 020 7660 0337 020 7660 0337 020 7660 0337 T4
9 Air India 0800 048 9254 0800 048 9254 0800 048 9254 T2
10 Air Peace +44 20 3769 3665 +44 20 3769 3665 +44 20 3769 3665 T3
11 Air Serbia +381 11 3112123 +381 113112123 +381 11 3112123 T4
12 American Airlines 0844 369 9899 0844 369 9899 0844 369 9899 T3
13 All Nippon Airways 0808 234 4131 0808 234 4131 0808 234 4131 T2
14 Asiana Airlines 020 7340 1630 0845 602 9900 0845 602 9900 T2
15 Austrian Airlines 020 7660 8190 020 7660 8190 020 7660 8190 T2
16 Avianca +44 203 807 6060 +44 203 807 6060 +44 203 807 6060 T2
17 Azerbaijan Airlines 0141 416 0888 0141 416 0888 0141 416 0888 T4
18 Beijing Capital Airlines +86 89895375 +86 89895375 +86 89895375 T3
19 Biman Bangladesh Airlines 020 7629 0161 020 7629 0252 020 7629 0252 T4
20 British Airways 0344 493 0787 0344 493 0787 0800 408 1100 T3, T5
21 Brussels Airlines +32 2 723 23 62 +32 2 723 23 62 +32 2 723 23 62 T2
22 Bulgaria Air +359 2 40 20 400 0788 966 4174, +359 2 40 20 400 +359 2 40 20 400 T4
23 Cathay Pacific +44 20 7660 8992 +44 20 7660 8992 +44 20 7660 8992 T3
24 China Airlines +44 20-8587-3688 +44 20-8587-3688 +44 20-8587-3688 T3
25 China Eastern Airlines 0333 900 0777 0333 900 0777 0333 900 0777 T4
26 China Southern Airlines +86 4008695539 +86 4008695539 +86 4008695539 T4
27 Croatia Airlines +385 1 66 76 555 +385 1 66 76 555 +385 1 66 76 555 T2
28 Delta Air Lines 0871 221 1222 0871 221 1222 0871 221 1222 T3
29 Egyptair 0844 822 1110 0844 822 1110 0844 822 1110 T2
30 El Al 020 3204 0300 020 3204 0300 020 3204 0300 T4
31 Emirates 0344 800 2777 0344 800 2777 0344 800 2777 T3
32 Ethiopian Airlines +44 1753 967980 +44 1753 967980 +44 1753 967980 T2
33 Etihad Airways 0203 7808 204 0203 7808 204 0203 7808 204 T4
34 Eurowings +49 22159988222 +49 221 59988222 +49 221 59988222 T2
35 EVA Air +44 20 3985 6103 +44 20 3985 6103 +44 20 3985 6103 T2
36 Finnair +358 300 871 160 +358 300 871 160 +358 1080 4042 T3
37 Gulf Air 0333 202 7776 020 8976 5100 0844 493 1717 T4
38 Hainan Airlines +800 8768 9999 +800 8768 9999 +800 8768 9999 T3
39 Iberia 020 3003 2109 020 3003 2109 020 3003 2109 T5
40 Icelandair 020 7874 1000 020 7874 1000 020 7874 1000 T2
41 IndiGo +44 20 3925 6000 +44 20 3925 6000 +44 20 3925 6000 T3
42 ITA Airways +39 06 85960020 +39 0685960020 +39 06 85960020 T2
43 Japan Airlines 03448 569 778 0344 856 9778 0344 856 9778 T3
44 JetBlue 0808 234 9058 0808 234 9058 0808 234 9058 T2
45 Kenya Airways 020 8283 1818 020 8283 1818 020 8283 1800 T4
46 Royal Dutch Airlines 020 7660 0293 020 7660 0293 020 7660 0293 T4
47 KM Malta Airlines +356 21 356 000 +356 21 356 000 +356 21 356 000 T4
48 Korean Air 0800 026 5883 0800 026 5883 0800 026 5883 T4
49 Kuwait Airways 020 7412 0007 020 7412 0007 020 7412 0007 T4
50 LATAM Airlines 0800 026 0728 0800 026 0728 0800 026 0728 T3
51 Loganair 0344 800 2855 0344 800 2855 - T2
52 LOT Polish Airlines +48 22 577 77 55 +48 22 577 77 55 +48 22 577 77 55 T2
53 Lufthansa 0333 006 7726 0333 006 7726 0333 006 7726 T2
54 Lufthansa City Airlines 0333 006 7726 0333 006 7726 0333 006 7726 T2
55 Malaysia Airlines 0330 365 0080 0330 365 0080 0330 365 0080 T4
56 Middle East Airlines 020 7467 8010 020 7467 8010 020 7467 8010 T2
57 Oman Air 020 3829 7438 0844 482 2309 0844 482 2309 T4
58 Pakistan International Airlines +44 208 154 6260 +44 208 154 6260 +44 208 154 6260 T4
59 Qantas 0845 7 747 767 0845 7 747 767 0845 7 747 767 T3
60 Qatar Airways +44 330 912 7415 +44 330 912 7415 +44 330 912 7415 T4
61 Royal Air Maroc 020 7307 5800 020 7307 5800 00212 522 48 97 51 T4
62 Royal Brunei Airlines (RB) +44 207 584 6660 +44 207 584 6660 +44 207 584 6660 T4
63 Royal Jordanian +962 6 5100000 +962 6 5100000 +962 6 5100000 T3
64 RwandAir +44 1293 874 922 +44 1293 874 922 +44 1293 874 922 T4
65 Scandinavian Airlines +44 207 660 6876 +44 207 660 6876 +44 207 660 6876 T2
66 Saudia +44 121 7900430 +44 121 7900430 +44 121 7900430 T4
67 Shenzhen Airlines +86 7559 5361 +86 7559 5361 +86 7559 5361 T2
68 Singapore Airlines 020 7660 8988 020 7660 8988 020 7660 8988 T2
69 SriLankan Airlines 020 8538 2000 020 8538 2000 020 8538 2000 T3
70 Swiss International Air Lines 0333 006 2261 0333 006 2261 0333 006 2261 T2
71 TAP Portugal 0345 350 0100 0345 350 0100 0345 350 0100 T2
72 Thai Airways +66 2545 4217 +66 2356 1111 +66 2545 4217 T2
73 Tianjin Airlines +86 10 95350 +86 1095350 +86 10 95350 T3
74 Tunisair (+44) 203 056 8998 (+44) 203 056 8998 (+44) 203 056 8998 T4
75 Turkish Airlines 0844 800 6666 0844 800 6666 +90 212 4440849 T2
76 United Airlines 0845 844 4777 0845 844 4777 0845 844 4777 T2
77 Uzbekistan Airways 020 7034 2090 0844 482 1695 020 7034 2090 T4
78 Vietnam Airlines 020 3263 2062 020 3263 2062 020 3263 2062 T4
79 Virgin Atlantic Airways +44 344 874 7747 +44 344 874 7747 +44 344 481 4455 T3
80 Vueling 020 3514 3971 020 3514 3971 020 3514 3971 T4
81 West Jet 0800 2797072 0800 2797072 0800 2797072 T4

For Complaint

Level 1

  • For any query/complaint you can contact to the Customer Services Team details given below:
    Timings: Mon-Sun, 8am-8pm (Same For All)
    Sr No. Service Contact No.
    1 Calling from inside the UK 0344 335 1801
    2 Calling from outside the UK +44 20 7360 1250
    3 Text phone for the hearing impaired 0344 571 7410
  • You can also write to the address given below:
    Address: Customer Services Team Heathrow Airport Limited,
    The Compass Centre Nelson Road Hounslow Middlesex TW6 2GW

Level 2:

Registered Office

Sr No. Office Address
(Heathrow Airport Limited)
1 Airport The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW.
2 Correspondence Heathrow, PO Box 887, 3 Manor Court, Exeter, EX1 9YT.

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