Website
Install App
Contact Number
0330 123 4150
(For Customer Support)
International Numbers
+44 1501 747714
(For International Support)
Quick Links
Important Contact Details
| Sr No. | Service | Contact No. |
|---|---|---|
| 1 | Report network damage or safety problems | 0800 023 2023 |
| 2 | Deaf or hard of hearing (Text Relay) | 18001 07953 966 150 |
| 3 | For a product your business has rented | 0800 216 663 |
SMS Service
For broadband faults text "HELP" to 61998 from your registered mobile number.
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 0330 1234 150 , 150 (From BT Mobile)
Outside Uk: +44 150 174 7714
Email: consumer-resolutions@bt.com - You can also write your complaint to the address given below:
Address: Customer Service Manager,
BT plc PO Box, 334 Sheffield S98 1BT
Level 2:
- If your query is not resolved then you can contact to the details given below:
Sr No. Complaint Related To Organisation Contact No. Email Address 1 BT network or services Communications Ombudsman 0330 440 1614, 0330 440 1600 (Textphone) enquiry@commsombudsman.org Communications Ombudsman, PO Box 730 Warrington WA4 6WU 2 Rented Business Products Financial Ombudsman Service (FOS) 0800 023 4567 complaint.info@financial-ombudsman.org.uk The Financial Ombudsman, Service Exchange Tower London E14 9SR
Registered Address
BT Group plc,
One Braham, Braham Street,
London, E1 8EE, United Kingdom
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