Website
Install App
Toll Free Numbers
0800 800 150
(For New BT Broadband Support)
150
(From a BT Phone or BT Mobile)
Contact Number
0330 1234 150
(For BT Broadband Customer Support)
International Numbers
+44 150 174 7714
(For Customer Support From Outside the UK)
Quick Link
Customer Support Through My BT App
- Step 1: Open the My BT App and log in to your account.
- Step 2: Go to the Help & Support section.
- Step 3: Choose the category that matches your problem
- Step 4: Follow the on-screen diagnostics to resolve your issue automatically, or select Contact Us / Messaging to speak with a BT support advisor.
Important Contact Details
| Sr No. | Service | Contact No. | Timing |
|---|---|---|---|
| 1 | Textphone (Text Relay) | 18001 07953 966 150 | Mon-Fri, 8am-9pm |
| 2 | Business Broadband Support | 0800 800 152 | Mon-Fri, 8am-6pm |
SMS Service
| Sr No. | Service | Contat No./Keyword |
|---|---|---|
| 1 | Instant Broadband Diagnostic | Text HELP [your landline number] to 61998. |
| 2 | Request Equipment Return Label | Text LABEL to 61996 |
| 3 | Opt-Out of Marketing SMS | Text STOP to 61998 or 60204 |
| 4 | Official BT Text Sender IDs | 61998, 60204, 81192 |
| 5 | Scam Texts | Forward the text to 7726 |
For Complaint
Level 1:
- For any query/complaint, you can contact the customer support team.
- You can also raise a complaint by post to the address given below:
Address: BT plc
PO Box 334
Sheffield
S98 1BT
Level 2:
- If your query is still not resolved within 8 weeks or you are not satisfied, then you can contact the Communication Ombudsman at the details given below:
Contact No.: 0330 440 1614
Address: Communications Ombudsman
PO Box 730 Warrington WA4 6WU
For Cancellation
- For any query/complaint, you can contact the customer support team.
- You can cancel your BT package within 14 days after your service starts
- For more information, please read .
Registered/Corporate Headquarters
BT Group plc
1 Braham Street
London E1 8EE
Contact No.: 020 7356 5000
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